Strangers had sexual relations in our Premier Inn room while we were out and Premier Inn refuses to do anything about it.

We are an elderly couple in our 70s and my husband has advanced Parkinson’s and ­dementia. We had booked an accessible room for two nights in the London Stratford hotel over Christmas while we visited our daughter. POOR SEX The room was in good order when we checked in but when we returned from our daughter’s at 9pm we were horrified to discover that people had participated in sexual relations in the bathroom. Knickers were strewn, condoms were in the toilet and a party hat was in the bedroom.

Your experience was so outlandish that I pressed you on each detail. The photos you took show a paper hat from a cracker on the bedroom floor, a pair of black panties balled in the washbasin and several condoms floating in the lavatory.

Premier Inn’s initial response to you was certainly dismissive. It apologised for “any inconvenience” for this disruption to your “­positive journey”, insisted that only your key card had been used to access the room that afternoon and informed you that it would make every effort to prevent “any similar incidence” [sic] and would not correspond further.

Now, perhaps the company has experience of pensioners bringing carpet bags full of sex aids to strew about the room in order to claim a refund. Maybe it assumed that ­festive cheer had gone to your heads that evening. Or maybe its room lock readers aren’t as reliable as it assumes. It backtracked at speed when I asked whether there was CCTV in the corridor to pinpoint the culprit and why the hotel had been so understaffed.

It remains adamant that you were the only people to enter the room after it was cleaned in the morning, and there is apparently no CCTV in the corridors. However, it conceded the door might not have shut properly when you left for your daughter’s and that a passing couple might have seized the opportunity for high jinks. It also conceded that there should have been staff available to clean the room.

A spokesperson said: “We acknowledge and apologise for the subsequent experience of how the complaint was dealt with, and as such as a gesture of goodwill we will be contacting the guest directly to arrange a refund for their stay.”